JOB DESCRIPTION

• Respond to customer inquiries over (email/ WhatsApp etc.) timely and professionally
• Process inquires and update work report
• Follow communication procedures, guidelines and policies
• Monitor service downtime and report to client/developer if needed
• Gathering customer requirement/request clear
• Fully understand the logic and flow of the system (website) on hand
• Escalate the issue to developer when it is needed and communicate with them

JOB REQUIREMENTS

• Candidates must possess at least SPM/, Higher Secondary/STPM/”A” Level/Pre-U in any field.
• Able to converse in Mandarin and English (Speaking and writing)
• Computer literate
• Know how to function and navigate computer well (Knowing how to visit facebook.com on a computer is not one)
• Able to deal with common computer issue by Google search for solution
• Know how to search/download/install software that is needed
• Experience in building a website/coding/game scripting is a plus
• Good communication skills.
• Willing to work on Weekends or Public Holidays.
• Willing to work on rotational shift
• Motivated and willing to learn and work in a team.